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Customer Service Support
Phone number: 1-888-678-7646 (TTY:711)
Hours:
Monday - Friday, 8 a.m. - 8 p.m. ET
(5 a.m. - 5 p.m. PT, 7 a.m. - 7 p.m. CT)
Saturday, 10 a.m. - 3 p.m. ET
(7 a.m. - 12 p.m. PT, 9 a.m. - 2 p.m. CT)
Submit a claim
Online
LOGIN
Mobile App
Download PayFlex Mobile® from your app store to submit a claim using your smartphone or tablet.
Fax
888-238-3539
Mail
PayFlex Systems USA, Inc.
P.O. Box 14879
Lexington, KY 40512-4879
Account Security Concerns
If you suspect fraudulent activity on your account or believe you received a phishing email, contact Account Security.
Phone
1-855-542-5988